Your Questions Answered
Please use this section to find answers to our most frequently asked questions about UK personal injury claims. Please feel free to contact one of our expert solicitors today who will be happy to answer any of your queries and provide you with further information.
UK Claim FAQ 1: Am I entitled to make a claim?
UK Claim FAQ 2: How long have I got to make a claim?
UK Claim FAQ 3: What if my injury happened over 3 years ago?
UK Claim FAQ 4: Will I have to pay to make a claim?
UK Claim FAQ 5: Will I have to go to court?
UK Claim FAQ 6: What can I claim for?
UK Claim FAQ 7: How much compensation will I receive?
UK Claim FAQ 8: What should I do next?
UK Claim FAQ 1: Am I entitled to make a claim?
If you have sustained an injury due to the negligence of another, it is likely that you will be entitled to make a personal injury claim. When you contact us, we will assess very quickly whether or not you have a valid claim. Please speak to us today for advice in relation to your own circumstances.
UK Claim FAQ 2: How long have I got to make a claim?
There are strict time limits which apply to personal injury claims. In the majority of cases, if you are 18 or over and have sustained an injury, then you have 3 years from the date of your accident in which to formally commence legal proceedings.
However, time limits can vary and sometimes the time limit can be shorter than 3 years. We recommend that you seek legal advice as soon as possible in relation to your own circumstances.
The rules in relation to Industrial Disease and Occupational Illness claims are different and more complicated. Therefore, please do not delay in contacting us for further advice.
UK Claim FAQ 3: What if my injury happened over 3 years ago?
If you have suffered an accident, illness or disease which happened more than three years ago, the probability of your being able to make a claim will be significantly reduced. However, we recommend that you contact us in order that we can advise you about your own circumstances. The rules in relation to Industrial Disease and Occupational Illness claims, and those where the injured victim is under the age of 18, are different and are more complicated. Therefore, please do not delay in contacting us for further advice.
UK Claim FAQ 4: Will I have to pay to make a claim?
No, not a penny. We offer quality legal advice without the fees, which means that we only take payment from the other side if your case is successful. You receive all of the compensation that is owed to you and, if your claim is unsuccessful, we will not charge you anything. *
UK Claim FAQ 5: Will I have to go to court?
If you decide to instruct Firststep to handle your case, we will make every effort to resolve your case as quickly as possible and to recover the maximum amount of compensation for you. As the details and complexities of each case vary, a court case is sometimes inevitable.
UK Claim FAQ 6: What can I claim for?
In our legal system, the payment of compensation is intended to place the injured victim in a position as close to that as if your accident, injury or illness had never happened. We will seek to recover compensation for both your injury and all consequential losses including, for example, loss of earnings.
UK Claim FAQ 7: How much compensation will I receive?
Each case is assessed individually. However, there are guidelines in place to ensure that similar injuries are compensated in a consistent way.
Please speak to our solicitors today, or complete our accident claim online form with details of your own circumstances and we will be happy to advise you.
UK Claim FAQ 8: What should I do next?
Please use the links on our site to find out more about specific areas which relate to your claim or contact one of our specialist solicitors today for more advice. Fill in our accident claim online form or call 0800 915 1102 to speak to an experienced solicitor who can help you with your claim.
If you or a family member has suffered injury, disease or illness as a result of someone else’s negligence, please contact our solicitors today for advice.
* Explained fully by us and in our Client Care Documentation and Terms and Conditions of Business.


